What do Eltom do?
We fulfil the complete range of business print requirements from business cards through forms, to complex marketing literature including direct mail. For our complete range of products and services
click here.
What size of client do you service?
We service a range of clients from small businesses to blue chip customers. Our largest account spends in excess of £500k per annum, and our smallest, a few hundred pounds. We supply 20 companies who are quoted in the FTSE 100 index.
What does the price include?
Our price includes quoting, designing, setting, printing, storage and delivery in any quantity to any location in the world. We also supply very detailed management reports both hard copy and via remote terminal either pier to pier dialup or through the internet.
What information do you need to print my job for me?
In order to print your job we need an order, specification and a copy. We can accept copy in a number of formats from hard copy to digital files.
If I do not have a finished copy can you design
something for me?
We have a graphic design department which can turn your ideas into finished copy. The service includes logo design, forms design and copy writing, we can handle anything from a simple letterhead to a prestigious corporate brochure.
What do you do with the copy when it is received?
We convert your copy into a format that can be used for digital printing, or for output of a negative film for conventional printing. We will provide you with a proof copy of what we intend to print for you to sign-off prior to production.
Can I make amendments at proof stage?
Yes, you may amend the proof and receive reproofs as many times as is necessary to achieve the desired result. We do make a small charge for these corrections the value of which depends on the complexity of
the changes.
Can I receive my proof electronically?
We can send your proof via ISDN or through our 4 megabit internet connection. Our technical department will be delighted to answer your questions and assist you in achieving your goal.
Please contact Anthony Harris on Tel: 0121 233 1420 or 0121 233 1150 or email: 
How long will I have to wait for delivery?
The production lead time depends on the complexity of the job but we indicate the approximate delivery date on our quotation. Most items will be received within three weeks of receiving your order. We always do our best to meet your requirements.
Who do I talk to at Eltom?
Your first quotation will give you the names of your contacts. If you have any queries relating to your order, or requests for new prices, your account manager will be pleased to help you.
What methods of payment do you accept?
Eltom accepts cash, credit (Access and Visa), debit cards (Delta and Switch) and cheques subject to clearance. We also have the facility to open a credit account subject to approval. Our normal credit terms are 30 days nett.
What is print management?
Print management is a service offered by Eltom whereby we undertake to provide all of a customer’s print requirements. The service is supported by our Print Management Centre to handle multiple products to multiple end user locations. We offer electronic trading, a comprehensive management information package and open book pricing.
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