This privacy policy sets out how ELTOM ELECTRICAL LTD (trading as Eltom) uses and protects any information that you give Eltom when you use this website. We are a company registered in England & Wales (Company Number: 11542200), and our registered office is at 5 Parkgate Rd, Neston CH64 9XF.
Eltom is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
What Personal Data Do You Collect?
We may collect the following information:
- Name
- Telephone Number
- Email Address
- Address
- Online identifiers, IP addresses, and browsing behavior collected via cookies and tracking pixels (such as Meta Pixel, Google Analytics, and Google Ads).
How Do You Use My Personal Data?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
Providing and managing your account.
Supplying our services to you.
Your personal details are required in order for us to enter into a contract with you.
Personalizing and tailoring our services for you.
Communicating with you. This may include responding to emails or calls from you. Supplying you with information by email AND/OR post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us).
Analyzing website traffic, measuring advertising campaign performance, and delivering relevant marketing communications through platforms like Google Ads and Meta, subject to your explicit consent.
You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept indefinitely or until such time as you no longer require our services.
How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
Our computer data is stored on a secure hosted server located in the UK access to which is password protected.
Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to certain exceptions as stated below:
You may wish us to share your data with 3rd parties (e.g. Outsourced Suppliers). We will not do so without your express permission either in writing or email.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
We utilize third-party analytics and advertising tools, including **Google Analytics 4**, **Google Ads**, and the **Meta Pixel**. These services may collect data via cookies and similar technologies when you grant consent, or process privacy-safe modeled measurements via Google Consent Mode v2 when consent is declined.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 30 days of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Phil:
Changes to this Privacy Notice
Eltom may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 7th September 2020
Cookies
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
We also use cookies and pixels provided by third parties, including **Google Analytics 4**, **Google Ads**, and **Meta (Facebook)**, to measure our campaign performance, analyze traffic, and display relevant advertisements.
Our website uses a Consent Management Platform (Silktide CMP) integrated with **Google Consent Mode v2**. When you visit our website, you are presented with a cookie banner allowing you to accept or reject non-essential storage categories (such as Analytics and Marketing). If you decline consent, advertising storage cookies are blocked, and Google services operate in Consent Mode using cookieless pings and URL passthrough to preserve privacy while supporting aggregate measurement.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies via our cookie banner or by modifying your browser settings. You may also withdraw or change your cookie consent at any time using the floating settings icon available on our website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
